Sunflower crews complete an assessment of the overall system and focus on repairing major lines and substations. The sequence for service restoration includes the following: Safety of the public and our staff is our highest priority. What are the priorities for service restoration?Ī. First, our staff and the staff from your electric service provider will work around the clock until service is restored. The cause of the outage may be isolated to one circuit or multiple circuits, or the problem may affect only the power lines connecting to your residence. Your neighbors may be on a different supply line, or there may be trouble just on the section supplying your immediate area. Why do my neighbors sometimes have power during an outage when I don’t?Ī. Many factors can cause this situation. If an outage occurs due to a problem with distribution substations or distribution lines, the crews from your electric service provider repair the problem. At times, Sunflower’s crews are called on to assist our Members’ distribution crews and vice versa. If an outage occurs due to a problem with high voltage transmission lines or substations, Sunflower’s crews fix the problem. Sunflower is an electric generation and transmission electric utility that provides wholesale generation and transmission services to the six distribution service providers that are our Member-Owners. Who is responsible for restoring my power?Ī. The answer will depend on where the damage occurred on the electric grid. Rest assured that whatever the cause, steps are taken to restore power as quickly as safely possible. Natural events such as lightning, high winds, winter storms, or man-induced accidents-such as transportation accidents and construction accidents-can cause service disruptions. Our staff strategically decides when to perform these system upgrades or routine repairs so the duration of these planned outages is the shortest possible and impacts the fewest people.Īlthough we are committed to providing our Members and those they serve with the most reliable service possible, events that are beyond our control sometimes occur. Many outages are planned in advance when crews need to perform system upgrades and routine repairs. Electricity 101 – Restoring Power Q&A Q. What causes power outages?Ī.

Electric power substation locations